Why we don't offer refunds
This isn't an arbitrary policy — it comes directly from how Pro is actually billed and delivered:
1. We pay third-party AI providers as you use them
Pro generations run on managed models (Claude Sonnet 5, Claude Opus 5) provided by Anthropic. Every request you make is billed to us by that provider, on a usage basis, the moment it's processed. That cost is real and non-recoverable on our end whether or not you later ask for a refund — refunding you would mean paying for the same request twice.
2. Payment processing isn't free either
Pro payments are processed through Razorpay, which charges a processing fee on every transaction. That fee isn't returned to us if we refund a charge, so every refund is a direct loss on top of the AI costs above.
3. You can fully evaluate Gydmation before paying anything
The Free plan isn't a crippled trial — it includes the full template library and one-click n8n deploy, using your own API key. You can generate real workflows and decide whether Gydmation is worth paying for before you ever enter a card number. Pro is something you upgrade to after trying the product, not something you're asked to buy blind.
4. Access is granted immediately
The moment your payment clears, your account is upgraded and your AI credits are available to use. The service you paid for has already been delivered at that point, the same way a delivered digital product or an activated subscription generally isn't eligible for a refund elsewhere.
What this means for you
- You can cancel Pro at any time by emailing support@hacroo.com — there's no minimum term and no cancellation fee.
- Canceling stops future billing. You keep Pro access through the end of the period you've already paid for, then your account reverts to Free.
- We don't prorate or refund the unused portion of a billing period if you cancel partway through, or if you simply don't use your credits that month.
Billing errors and duplicate charges
The no-refund policy above is about services that were actually delivered as billed. It's not a shield against our own mistakes. If you were charged twice for the same billing period, charged after you'd already canceled, or charged an amount that doesn't match your plan, email us at support@hacroo.com with your account email and the transaction details — we'll investigate and correct a genuine billing error.
Chargebacks
If something looks wrong on your statement, please contact us first — most billing issues are resolved faster by email than through a card dispute. Filing a chargeback for a charge that was correctly billed under this policy, without contacting us first, may result in your account being suspended while the dispute is resolved.
Your rights under local law
Nothing in this policy is intended to override any consumer-protection right that applies to you by law and can't be waived by agreement — for example, a mandatory statutory cooling-off period in your country or state. Where such a right applies, it takes precedence over this policy; where it doesn't, the policy above governs.
Questions
If you're unsure whether something here applies to your situation, or you think you've been billed incorrectly, reach out at support@hacroo.com or through our contact page — a real person reads every message.